NDIS Complex Care Support

Expert support for those who need it most

Some people need more than standard personal care. They need highly skilled, carefully coordinated support that responds to complex medical, behavioural, or physical needs consistently and safely. Pacific Homecare’s complex care team is trained and experienced in delivering exactly that.

We understand that complex care situations require not only clinical skill but genuine understanding, patience, and the ability to build trust over time. Every complex care participant receives a tailored, documented support protocol before any worker begins.

What is Complex Care Support?

Complex care refers to support for NDIS participants who have high or specialist support needs that go beyond typical daily living assistance. This can include participants with significant physical health conditions, acquired brain injuries (ABI), high-intensity behaviours of concern, degenerative neurological conditions, or multiple co-occurring disabilities requiring coordinated specialist support.

Who Is This For?

Our specialist complex care services

Every support is underpinned by a participant-specific care protocol and specialist staff training.

Manual Handling

Safe hoist transfers, repositioning, and mobility assistance by trained staff

PBS Implementation

Positive Behaviour Support plan implementation by trained and supervised staff

AAC Support

Assistance with augmentative and alternative communication devices and strategies

Respiratory Support

Ventilator management, tracheostomy care, and oxygen support at home

Complex Medication

Administration and management of complex, multi-route medication regimes

Continence Care

Complex bowel and catheter care managed by trained staff

Care Protocols

Participant-specific care guides developed with allied health and updated regularly

Allied Health Coordination

Active collaboration with OT, physio, behaviour support practitioners, and GPs

Overnight Care

Active overnight support, sleepover, and 24/7 rostered care for those who require it

How it Works

Getting started is straightforward. Here is what to expect.

What Makes us Different

Person-centred support that starts with who you are, not what is easiest for us.

01

Matched to you, not just availability

We match you with support workers based on personality, culture, language, and shared interests not just whoever is free.

02

Trained, skilled, and experienced

All staff are trained in person-centred practice and any role-specific skills required before they work with you.

03

Joined-up with your whole team

We work closely with your support coordinator, allied health, and GP to ensure holistic, well-communicated care.

04

Culturally safe and inclusive

Multilingual staff available. We ensure your cultural identity, values, and preferences are respected at every step.

Frequently asked questions

1. Do support workers receive specialist training before working with me?

Yes. All staff who support complex care participants receive thorough, participant-specific training including your individual care protocols and any clinical procedures before they commence work with you.

2. Can Pacific Homecare support participants with behaviours of concern?

Yes, provided a current Positive Behaviour Support (PBS) plan is in place, developed by a qualified behaviour support practitioner. We implement PBS plans collaboratively and never use restrictive practices without proper NDIS authorisation.

3. What happens if a support worker is unavailable?

We maintain a trained relief pool for complex care participants to ensure continuity of safe, skilled support. We will always notify you in advance and introduce relief workers before they work with you independently where possible.

4. Can complex care support include overnight staffing?

Yes. We provide active overnight support, sleepover support, and fully rostered 24/7 care for participants who require it.

Let us talk through your complex care needs

Complex care requires the right team, the right training, and the right fit. Contact us to discuss your situation and how Pacific Homecare can support you safely and reliably.