Privacy Policy
Last updated: May 2026 · Pacific Home Care Solutions
Pacific Home Care Solutions (ABN 57 674 863 337) is committed to protecting the privacy of all individuals who interact with us — including NDIS participants, families, carers, support professionals, and job applicants. This Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We collect personal information necessary to provide our services and fulfil our legal obligations. This may include: identifying information (name, date of birth, address, phone, email), NDIS-related information (NDIS number, plan details, funding categories, goals), health and disability information (medical history, diagnoses, medications, and care needs — collected only where necessary for service delivery), employment information for job applicants, and website usage data (IP address, browser type, pages visited, cookies).
How We Collect Information
We collect information directly from you via inquiry forms, service agreements, intake assessments, or phone conversations; from your authorised representative, support coordinator, or referring professional (with your consent); and from our website when you submit a form, contact us, or browse our pages.
How We Use Your Information
We use your information to deliver, coordinate, and improve the NDIS support services you have requested; to communicate with you about your support and service agreements; to meet our obligations under the NDIS Quality and Safeguards Framework and other applicable legislation; to respond to inquiries, referrals, and applications; to process payments and manage billing; and to improve our website and service delivery.
Disclosure of Information
We do not sell your personal information to third parties. We may share your information with: staff and subcontractors involved in delivering your support services; allied health professionals, GPs, and healthcare providers involved in your care (with consent); the National Disability Insurance Agency (NDIA) and relevant NDIS bodies as required; third-party service providers who assist our operations, under confidentiality agreements; and government agencies or law enforcement when legally required.
Storage and Security
We store your information securely using password-protected systems and industry-standard safeguards. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely deleted or de-identified.
Your Rights
You have the right to access the personal information we hold about you; to request correction of inaccurate or outdated information; to withdraw consent for certain uses of your information at any time; and to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your personal information.
Cookies
Our website uses cookies to improve your browsing experience and understand how our site is used. Cookies are small files stored on your device. You can disable cookies in your browser settings, although this may affect the functionality of some parts of our website.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, contact us at:
Email: info@pacifichomecare.com.au
Phone: +61 0434 189 192
Address: 12 Binap Road, Vic 3076.
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Privacy questions?
Contact our team and we will respond within 5 business days.