How the NDIS Works
A plain-language guide for participants and families — from checking your eligibility to accessing your funded supports. No jargon, no fine print.
Am I eligible for the NDIS?
To be eligible, you generally need to be under 65, be an Australian citizen or permanent resident, and have a permanent disability that significantly affects your ability to participate in everyday activities. An early intervention pathway also exists for children and people with conditions likely to have a long-term impact.
💡 Unsure about your eligibility? Contact an NDIS LAC or our team for guidance.
How do I apply?
Contact the NDIS on 1800 800 110 or visit a local NDIA office or partner organisation. You will complete an Access Request Form and provide supporting evidence from a treating health professional such as a GP, specialist, or allied health practitioner.
💡 Pacific Home Care Solutions can help connect you with local allied health professionals who can provide evidence.
What happens at a planning meeting?
Once approved, you will have a planning meeting with an NDIS planner or Local Area Coordinator (LAC). This meeting covers your goals, your current supports, and what funding you need. The result is your personalised NDIS plan.
💡 Come prepared with a list of your daily activities, support needs, and goals for the future.
What is in an NDIS plan?
Your NDIS plan includes three main budget categories: Core Supports (everyday assistance and activities), Capital Supports (assistive technology and specialist housing), and Capacity Building (supports that build your skills and independence — such as support coordination and therapy).
💡 Your plan is reviewed regularly — typically annually — or when your circumstances change significantly.
How do I choose a provider?
You have the right to choose your own NDIS providers. Registered providers like Pacific Home Care Solutions have met the NDIS Quality and Safeguards Commission's standards. You can work with multiple providers and change providers at any time.
💡 Take your time choosing providers — it is your right to shop around and find the right fit.
What is a Support Coordinator?
A Support Coordinator is a funded NDIS role that helps you understand and implement your plan — finding providers, connecting with services, and navigating challenges. This is different from your daily support workers.
💡 Not all NDIS plans include Support Coordination funding — ask your planner if it is right for you.
What if my needs change?
If your circumstances change significantly, you can request an unscheduled plan review with the NDIA. You do not need to wait until your annual review. Your support coordinator or Pacific Home Care Solutions can help you prepare.
💡 Keep records of how your needs or situation has changed — this helps build the case for a review.
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Need help navigating?
Our team can help you understand your options and connect with the right supports.