Individualised Living Options (ILO)

Living life on your terms

There is no single right way to live. Individualised Living Options (ILO) is an NDIS support that helps you design a living arrangement that genuinely suits your life whether that means living with a host family, sharing with a trusted friend, or living independently with a customised support package.

At Pacific Home Care, we believe everyone deserves a home and a life that reflects who they are. Our ILO team works with you to explore, design, and implement a living arrangement that maximises your independence, dignity, and belonging.

What are Individualised Living Options?

ILO is a flexible NDIS support that enables you to design your own living situation rather than fitting into a standard model. It has two components: Exploration and Design (funded time to discover what your ideal arrangement looks like) and Support in your chosen arrangement (ongoing funding to support your daily life once the ILO is in place).

Who Is This For?

What our ILO support includes

Our ILO service covers both the exploration phase and the ongoing support in your chosen arrangement.

ILO Exploration

Funded support to research, visit, and design your ideal living arrangement

Home & Living Plan

Development of a detailed plan aligned to NDIS requirements and your personal goals

Arrangement Setup

Practical assistance to establish your chosen living option, including co-residency

Daily Living Support

Ongoing support within your ILO for daily living activities, personal care, and household tasks

Regular Reviews

Regular reviews to ensure your arrangement continues to meet your changing needs

Team Coordination

Coordination with your support coordinator, NDIS planner, and allied health team

Community Connection

Support to maintain connections with friends, family, and your wider community

Progress Documentation

Detailed documentation to support NDIS reviews and plan adjustments

Advocacy Support

Your dedicated ILO coordinator advocates for your vision and helps navigate NDIS processes

How it Works

Getting started is straightforward. Here is what to expect.

What Makes us Different

Person-centred support that starts with who you are, not what is easiest for us.

01

Matched to you, not just availability

We match you with support workers based on personality, culture, language, and shared interests not just whoever is free.

02

Trained, skilled, and experienced

All staff are trained in person-centred practice and any role-specific skills required before they work with you.

03

Joined-up with your whole team

We work closely with your support coordinator, allied health, and GP to ensure holistic, well-communicated care.

04

Culturally safe and inclusive

Multilingual staff available. We ensure your cultural identity, values, and preferences are respected at every step.

Frequently asked questions

1. What is the difference between ILO and SIL?

SIL is typically a more structured, provider-led model often involving shared accommodation. ILO is more flexible and self-directed you design the arrangement. ILO is well-suited to people who want greater choice and control over who they live with and how their support is delivered.

2. Can ILO be used to live with a family member?

Yes. ILO can fund support within a living arrangement that involves a family member or trusted person, provided the arrangement meets NDIS guidelines and support needs are documented.

3. How long does the ILO exploration phase take?

The exploration and design phase is typically funded for several months. Your Pacific Homecare ILO coordinator will guide you through the timeline and what to expect at each stage.

4. What if my ILO arrangement does not work out over time?

We monitor your arrangement regularly and can help you explore alternative options if your needs, relationships, or circumstances change. Flexibility is central to the ILO model.

Interested in designing your own living arrangement?

ILO starts with a conversation about what you want. Our team would love to help you explore what is possible — get in touch today for a no-obligation discussion.