Support Coordination Services

Your NDIS plan, made clear

The NDIS can be complex and navigating it alone is not easy. A good support coordinator makes sure your plan actually works for you connecting you with the right services, resolving problems quickly, and building your confidence to direct your own supports over time.

At Pacific Home Care Solutions, our support coordinators are independent, experienced, and deeply committed to your goals not to filling service slots. We work for you.

Support Coordination Across Victoria & Tasmania

Pacific Home Care Solutions provides Support Coordination and Specialist Support Coordination support across Victoria and Tasmania covering major cities and surrounding suburbs.

We support participants living with psychosocial, intellectual, physical, autism, and complex support needs through flexible and person-centered care.

What is Support Coordination?

Support Coordination is an NDIS Capacity Building support that helps you implement your NDIS plan and connect with services. It is funded separately from your Core Supports and focused on building your long-term capacity to manage your own supports.

Tier 1

Support Coordination

For participants who need help understanding and implementing their NDIS plan. Covers connecting with providers, setting up service agreements, and resolving day-to-day issues that arise.

Tier 2

Specialist Support Coordination

For participants with complex support needs who require a higher level of specialist coordination. Addresses more significant barriers and manages complex, multi-system challenges.

Complex needs and multi-agency coordination
Crisis prevention and management planning
Working across health, housing, and justice systems
Navigating complex family or guardianship situations
Supporting transitions (hospital, justice, homelessness)

“A good support coordinator works for you not for a provider, not for a system. Our job is to make your NDIS plan actually deliver what it was funded to deliver.“

Support Coordination is for you if...

Understanding the two supports

Capacity Building — Support Coordination

Standard support coordination for plan implementation.

Capacity Building — Specialist Support Coordination

Higher-funded tier for complex or high-risk situations.

Not all NDIS plans include Support Coordination funding. Ask your planner or LAC if it should be included in your next plan review.

Contact our coordination team

What your coordinator does for you

Our support coordinators are active, engaged partners in your NDIS journey not passive plan managers.

Plan Understanding

Breaking down your NDIS plan in plain language so you understand exactly what you are funded for and how to use it.

Provider Connections

Finding, vetting, and connecting you with the right service providers matching your goals, personality, and cultural preferences.

Service Agreements

Helping you review, negotiate, and sign service agreements with each of your providers.

Budget Monitoring

Keeping a close eye on your plan budget to ensure you get maximum value and do not run out of funding unexpectedly.

Problem Solving

Resolving issues quickly when things go wrong whether with a provider, a service, or your plan itself.

Building Your Capacity

Progressively building your confidence and skills so you can manage more of your supports independently over time.

Plan Review Preparation

Preparing detailed evidence for your NDIS plan review documenting goals achieved and making the case for future funding.

Crisis Planning

Developing emergency and crisis plans to keep you safe when your usual supports are unavailable.

Community Connections

Linking you with community resources, peer networks, and non-NDIS supports that add value to your life.

How it Works

From first contact to ongoing coordination, here is what to expect when you work with a Pacific Home Care support coordinator.

A coordinator who truly works for you

Independent, experienced, and committed, our coordinators put your goals first.

01

Genuinely independent

Our coordinators operate with a strong participant-first approach and are committed to recommending supports that best align with your goals, preferences, and needs.

02

Experienced across complex & Psychosocial Supports

Our coordinators have experience supporting participants navigating: psychosocial disability, mental health systems, housing instability, complex behaviours, hospital discharge, justice involvement, crisis situations, SIL transitions

03

Culturally responsive

We have coordinators with diverse cultural backgrounds and language skills ensuring support that aligns with your values, family structures, and communication preferences.

04

Focused on your long-term capacity

Our goal is not to be needed forever it is to build your confidence so that over time, you can manage more of your own supports independently.

Housing & SIL Support Pathways

We understand that finding suitable accommodation and support arrangements can be challenging. Our coordinators work closely with housing providers, community supports allied health professionals, and SIL teams to assist participants exploring appropriate living arrangements and long-term support pathways. Contact us now.

Frequently asked questions

1. Does my NDIS plan need to include Support Coordination?

Yes. Support Coordination is a funded NDIS support that must be included in your plan before it can be accessed. It is not automatically funded for every participant. Support Coordination may be included when a participant requires assistance to understand, implement, and manage their NDIS supports and build long-term capacity and independence.

2. Can my support coordinator also be my daily support provider?

Yes. Pacific Home Care Solutions can provide both Support Coordination and direct support services. However, our coordinators maintain a participant-focused approach and support participants to make informed choices about providers that best align with their goals, preferences, and support needs.

3. What is the difference between a Support Coordinator and a Local Area Coordinator (LAC)?

A Local Area Coordinator (LAC) is funded by the NDIA and primarily assists participants with accessing the NDIS, developing initial plans, and connecting with general community supports. A Support Coordinator is a funded support within an NDIS plan that provides more individualized and ongoing assistance to help participants implement, coordinate, and manage their supports effectively.

4. Can I change support coordinators if I am not happy?

Yes. Participants have the right to change support coordinators if they feel their current supports are not meeting their needs. Pacific Home Care Solutions can assist with a smooth transition process and work closely with participants, families, guardians, and existing providers to minimise disruption and maintain continuity of supports.